6/24/2023 0 Comments Call turbotax![]() But the IRS's tool still shows her that the third payment was deposited into a closed bank account. The South Carolina resident says the company told her only that it worked with the IRS to update all customer account information. Tiffany Rabon, 40, has contacted TurboTax about the same issue. placed me on hold and it brought me back to a recording that said my call could not be completed." "I sat on hold with the IRS for over an hour," Behling says. Instead, she will have to try to get through to the IRS, which is disbursing the payments. When she called TurboTax, the company said there was nothing it can do to help her, Behling says. But that effort didn't pay off: The stimulus funds were still deposited into an account she can't access. That includes Behling, who also made a point to file her 2020 taxes early, as suggested by the IRS. Many said that they had updated their account information with TurboTax after the last stimulus payment was deposited through a link that the company sent to customers. Others said their payments were sent to closed bank accounts they used to use. Many, including Behling, identified the numbers as belonging to "pass through" accounts TurboTax previously set up for them. But dozens of TurboTax customers wrote into CNBC Make It to say that they are still experiencing the same issue: Like Behling, when they check the IRS's Get My Payment tool, they are told that their payment has been deposited into the wrong bank account. The case may then become a civil matter between you and the financial institution and/or the owner of the account into which the funds were deposited.Tax preparation companies and the IRS said they had worked together to fix the problem for the third payment.
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